ADHC Feedback and Complaints Management Log

The Feedback and Complaints Management Log (FCML) is an online tool which has been developed to assist ADHC funded organisations to handle and manage complaints and to record and analyse trends from complaints to drive organisational policy development and continuous improvement.

It also aims to support ADHC funded service providers to meet their Funding Agreement requirements under Clause 5.5 (Complaints) which are to:

Establish and publicise the existence of a documented complaints process used to deal with any complaints in relation to the Services and: must, on request, provide ADHC with access to or copies of your complaints register; and copies of all correspondence and other materials received or created by you in connection with any complaints must be kept for at least seven years (or as otherwise required by Law).

The Feedback and Complaints Management Log has also been developed to assist organisations to meet their funding agreement requirements and to implement the performance requirements of NSW DSS Standard 4: Feedback and Complaints. See more at the ADHC website.

The Industry Development Fund is delivered by National Disability Services on behalf of Family & Community Services: Ageing, Disability & Home Care.