Organisations with the business management capabilities required to thrive in a market-based system will be able to demonstrate good practice across a range of domains that include:
- Robust and reliable data collection mechanisms.
- Information management systems that support client management, costing and invoicing.
- Effective client relationship management information systems.
Sector Support Consultants
The team of Sector Support Consultants is funded by the IDF to provide individual organisational development advice and guidance to the CEOs and Boards of all ADHC funded NGOs.
NDIS Provider Toolkit
The NDIS Provider Toolkit has been developed to help organisations to transition to the new market and maintain services that are viable and responsive, by helping them to understand and act to anticipate the opportunities and risks awaiting them.
Social Impact Measurement Tool
Measuring the social impact of your organisation helps you to understand and communicate the social or economic value that your activity creates. By doing this, the stories of success, can be backed up with facts that prove, and improve the value of your activities.
ADHC Feedback and Complaints Management Log
The Feedback and Complaints Management Log (FCML) is an online tool which has been developed to assist ADHC funded organisations to handle and manage complaints and to record and analyse trends from complaints to drive organisational policy development and continuous improvement.